Personal Accident Cover MU members may be able to claim financial benefits in the event of an accident at work through our Personal Accident Cover scheme. Last updated: 24 November 2020 Who is eligible Individual registered members of the Musicians’ Union under 80 years of age, permanently residing in England, Scotland, Wales, Northern Ireland, the Isle of Man, the Channel Islands who are up to date with their subscriptions. Members 17 years old or younger may receive reduced benefits. For full details and exclusions please see the policy wording. How to claim As soon as possible you must: Notify Hencilla of any potential claim and provide further details if required. Claims must be notified as soon as reasonably practicable and no later than 60 days from the date of accident. Customer service/complaints If you have a question about your insurance or wish to make a complaint please contact: Hencilla Canworth Ltd, Simpson House, 6 Cherry Orchard Road, Croydon CR9 6AZ, Telephone 020 8686 5050.