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Help Centre

Find answers to frequently asked questions about the MU.

Last updated: 07 January 2021

MU Membership

I joined by Direct Debit – how long till I become a member?

If you joined by Direct Debit this can take up to 3 weeks to set up, you’ll have no access to any service until your first payment is taken by direct debit. We will send you notification of your payments and activation date.

How do I get instant access to my membership?

Pay by credit card on the full rate and you’ll have instant access to all member areas of the website.

How do I cancel my membership?

If you want to stop your membership, you must cancel it ahead of your annual subscription renewal date. If you pay by direct debit then you must advise us that you wish to cancel your membership before the first payment is taken. In order to advise us that you wish to cancel your membership, please contact your Regional office via phone or online.

MU membership is an annual commitment.  If you pay for your membership by direct debit, then it automatically renews every year. If you pay for your membership by card payment, then you will need to make a payment every year to keep your membership up to date.

Before your annual membership renewal date, we always send you a reminder via your chosen method in Communication Preferences.

Is membership annual?

MU membership is an annual commitment. As a trade union we are similar to a 'not for profit' organisation, so our membership fee is used to pay for the various benefits we offer our members, without this income we wouldn't be able to provide all the benefits or services we offer. This a rule of membership set by the Executive Committee.

Can I pay by Direct Debit?

Yes, you can set up a direct debit to pay, monthly or quarterly on selected membership rates, however, please be aware that all membership is annual regardless of how you pay.

Who do I contact for advice?

Your Regional Office is the first point of contact for all enquiries related to your work as a musician. If you are not sure about which Regional Office you are assigned to, login to My MU to find out. Our office hours are 10 to 5:30pm Monday to Friday.