skip to main content

Every MU member can access a £2,000 worth of musical instrument and equipment cover worldwide. You can also claim up to £200 per incident (maximum £500 during the annual period of insurance) should you need to hire alternative equipment and instruments.

There is also an MU Specified Instrument and Equipment Cover available if you wish to get an additional cover for your musical instruments and equipment above £2,000 and up to £150,000.

Register for Musical Instrument and Equipment Insurance

You are not automatically insured under our scheme when you become a member of the MU – you must register with the scheme to obtain cover. 

Register for insurance online

Alternatively, you can contact Hencilla Canworth Ltd directly by emailing mu2k@hencilla.co.uk or calling 020 8686 5050.

Once you have registered, you will receive an annual email inviting you to update your policy documents.

If you were previously enrolled on an older version of the MU’s instrument insurance scheme, you should re-register at muinsure.com so that you receive an up to date Policy and Schedule containing the latest terms and conditions.

Remember that this insurance policy is subject to terms & conditions. We recommend that you read the terms an conditions document for details on what is and is not covered, and any special conditions that may affect your claim.

Register for MU Specified Instrument and Equipment Cover

Members can also use the MU Specified Instrument/Equipment Cover to insure musical instruments and equipment above £2,000 and up to £150,000.

Find out more and get quote

Note that once MU Specified Instrument/Equipment Cover has been arranged on specified items, members will lose the right to claim under the £2,000 Musical Instrument and Equipment Insurance cover.

Alternatively, you can contact Hencilla Canworth Ltd directly by emailing mu2k@hencilla.co.uk or calling 020 8686 5050.

How to make a claim

Get in contact with Hencilla as soon as possible after any event has occurred which may result in you needing to make a claim – for example, if your instrument is stolen or damaged. You can get in touch by emailing mu2k@hencilla.co.uk or calling 020 8686 5050.

You should also notify the police of any loss or damage by theft, attempted theft or malicious damage, or if the property is lost whilst you are away from your normal place of residence.

For further details on how to make a claim, see the latest terms & conditions document.

Questions and complaints

If you have a question about your musical instrument or equipment insurance or want to make a complaint please get in touch with Hencilla by emailing mu2k@hencilla.co.uk or calling 020 8686 5050.

You can also write to them at Hencilla Canworth Ltd, Simpson House, 6 Cherry Orchard Road, Croydon CR9 6AZ.